Returns & Refunds

We want you to love your NVK Global products. If something isn't right, we're here to help.

Return Eligibility

Eligible products may be returned within 30 days of delivery, provided they are:

• Unused and in original condition
• In original packaging with all included accessories
• Accompanied by proof of purchase (order number)

Non-Returnable Items

The following items are not eligible for return:

• Digital products and software licenses
• Personalized or custom-configured items
• Final sale or clearance merchandise (marked at time of purchase)
• Items showing signs of use, damage, or missing components

How to Start a Return

1. Email support@nvk.global with your order number and reason for return
2. Our team will respond within 1–2 business days with return instructions
3. Ship the item back using the provided instructions — return shipping costs are the customer's responsibility unless the item is defective
4. Once received and inspected, your refund will be processed within 5–7 business days to your original payment method

Defective or Incorrect Items

If you received a defective or incorrect item, please contact support@nvk.global immediately. We will cover return shipping and prioritize your replacement or refund.

For warranty-related issues, please see our Warranty Policy.