NVK Global Warranty Policy
Every NVK Global product is backed by a limited warranty covering manufacturing defects under normal use. We stand behind what we sell — if something isn't right, we'll make it right.
Warranty Coverage
Our limited warranty covers defects in materials and workmanship that arise under normal use conditions. Coverage periods vary by product category:
- NVK TIME Watches: 1 year from date of purchase
- NVK AI Devices (Orb, Lingua, Vision AI, Click): 1 year from date of purchase
- NVK ENERGY Power Stations (CORE series): 1 year from date of purchase
- NVK MOTION Vehicles (Raven, Nomad, Apex Phantom): 90 days from date of purchase on electrical components; frame and structural components 1 year
- NVK HOME Devices (PULSE, AETHER): 1 year from date of purchase
What Is Not Covered
- Accidental damage, drops, or liquid damage
- Misuse or use outside of intended purpose
- Unauthorized modifications or repairs
- Normal wear and tear
- Cosmetic damage (scratches, dents) that does not affect function
- Damage caused by third-party accessories or software
How to File a Warranty Claim
- Email support@nvk.global with your order number and a description of the issue
- Include photos or video of the defect where applicable
- Our team will respond within 1–2 business days with next steps
- Approved claims will receive a replacement, repair, or store credit at NVK Global's discretion
This warranty gives you specific legal rights. You may also have other rights which vary by country or state.
Questions? Contact us at support@nvk.global.