Refund policy
NVK GLOBAL — RETURNS & REFUND POLICY
Last updated: August 2026
Our Commitment We stand behind every NVK Global product. If something isn't right, we will work to make it right.
Return Window You may request a return within 30 days of delivery. Items must be unused, in original condition, and in original packaging.
How to Request a Return Email us at support@nvk.global with your order number and reason for return. We will respond within 2 business days with return instructions.
Refunds Once your return is received and inspected, we will notify you by email. Approved refunds are processed within 5–10 business days to your original payment method.
Exchanges We offer exchanges for defective or damaged items. Contact us at support@nvk.global within 30 days of delivery.
Non-Returnable Items
- Items returned after 30 days
- Items that are used, damaged by the customer, or missing original packaging
- Digital products or downloadable content
Defective or Incorrect Items If you received a defective or incorrect item, contact us immediately at support@nvk.global. We will cover return shipping and send a replacement or issue a full refund at no cost to you.
Shipping Costs Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Questions? Contact us at support@nvk.global